Managing services 2 Essay Example | Topics and Well Written Essays - 2500 words

Managing services 2 - Essay Example al, 2011). Moreover, it can also be observed that an effective strategy of service design tends to involve major dimensions in accordance with the needs and expectations of the ultimate buyers, enabling the organisations to enhance profitability (Best Management Practice, n.d.). Therefore, it is highly essential for any organisations irrespective of business industry to critically emphasise determining the role along with the importance of service design. For instance, the service management functions in fast-food service industry have been facing dramatic changes due to rapid growth of competitiveness in the respective industry. Organisations in the fast-food service industry are often recognised to critically understand the changing trends of the customers along with the markets in terms of structuring effective business strategies (Lin & et. al, 2011). Thus, taking into concern the changing trends of the global fast-food service industry along with the fiercely growing service man agement processes, the report tends to establish a critical along with a strategic understanding of s the specific requirements for service design and improvement to fast-food service industry. ... erm product/service design generally refers to the concept of demonstrating the needs, expectations and the perceptions of the customers towards any commodity or service. With respect to the conventional marketing perspective, the notion of service design is generally described as the concept of accumulating needs in accordance with the needs and the expectations of the customers (Morelli, 2002). In this similar context, according to the study of Slack and et. al. (2010), the concept of service design can be typically defined as an effective process of planning and organising people with the aim of improving the quality of a particular service. The definition also incorporates an in-depth understanding concerning the value, nature and the use of a particular product or service. Therefore, it can be stated that the design of a product or a service is a process which not only focuses on adding supplementary values, but also incorporates an effective way of delivering or presenting prod ucts or services to the ultimate customers (Slack & et. al, 2010). In relation to the conceptual perspective of product or service design, it has been critically observed that the organisations generally choose number of ways to design their range of products or services. In this context, standardisation, mass customisation, delayed differentiation, modular and robust designs are few of the major procedures that are implemented by the organisations while designing their respective products or services (Slack & et. al., 2010). According to El-Haik and Roy (2005), it has been identified that an effective and quality based service lifecycle process tends to involve five major stages including idea generation, screening, preliminary design, evaluation development along with prototyping and

Ethical Issues Essay Example | Topics and Well Written Essays - 1500 words - 1

Ethical Issues - Essay Example Thesis statement: An investigation into the Parenting Programs in US Prison Systems to assess the ethical issues of conducting these sorts of programs. The responsibility a father to lead his child to become a productive and able citizen in the society is significant. But in America, around 24 million children do not get enough care and attention from their fathers (Leving, 2007). Besides, our society is responsible to lead these children towards the right path in their future life. For instance the Council on Responsible Fatherhood situated in Illinois plays the crucial role by conducting parenting programs to tackle this challenge. This Council aims to help the children in Illinois to grow with their fathers. The council is planning to instill awareness among the mass by conducting a number of programs like Regional Meetings, Statewide Symposiums etc. One of the missions of the Council is to raise public awareness on the consequences of absence of fathers in a family, and its negative effect on children (Leving, 2007). The most important reason for the absence of fathers in families is short or long term imprisonment. This exampl e proves the importance of parenting programs in US Prison systems. As prisoners lead an isolated life in prisons, it is important to implement Marriage and Relationship Education Programs under Parenting Programs in Prison Systems. Short or long term imprisonment badly affects father- child/ husband –spouse relation and it is the duty of prison authorities to implement effective measures to improve marital relation through educational programs in prison systems. In the US prison system, there are a number of Marriage and Relationship Education Programs. The Prevention and Relationship Education Program or PREP helps couples to develop strong marriage bonds. The goal of PREP is to negative patterns in marital relationships and to inculcate individual, emotional and